Express Reviews

1.6

/5.0

45 customer reviews

11 %

reviewers recommend

Express

Express, known for its clothing, accessories, and footwear, is rated 1.6 out of 5. The rating reflects how young adults and fashion-forward shoppers view their experience with Express. Reviews of Express are verified before publication.

How would you rate Express?

45 Reviews on Express

by Jeffrey911

Sep 09, 2022

Putrid Service with lack of Communication

Ordered and paid on the 14th of August 2022, for Father's Day and up unto date, no response from my emails or further feedback.
Putrid Service!

by Henry488

Sep 05, 2022

I ordered something when they had a one…

I ordered something when they had a one day. A month ago and my items still haven’t been delivered .. they answered one email asking for order # but since haven’t answered any of my emails and items so not delivered they charged me $28 for my order .. I Will never shop there again online and the items were for my nephew birthday thought it I ordered 2 weeks in advance it would be here but guess what .. nothing

by Henry001

Sep 01, 2022

Terrible service and unreliable

I have placed 2 orders from them in the past few months. They take forever to ship, and keep cancelling items although they are still available online. They have also missed items when processing my return.

by Hall

Aug 14, 2022

First time I have ordered food from…

First time I have ordered food from there let me tell ya never again it’s absolute scrape

by Gabriella823

Aug 01, 2022

Not the best when you order online they…

Not the best when you order online they can’t cancel orders even if it is within hours of making it, ordered something online called to cancel and they said I have to wait until I get my clothes and return it, I went in store and shopped that’s why I wanted to cancel, but they want to do double work, keep thinking online shopping is as easy as Amazon but no. Oh well I know from now on

by Fletcher413

Jul 23, 2022

Do not honor return policy

I purchased a suit from Express Clothing in Roosevelt Field mall in Westbury/ Garden City NY as a gift. So I removed the tags and boxed it as a gift. The suit did not fit the person so i attempted to return and I returned within the allotted time frame on the receipt.
They did not, with a condescending tone, allow me to return the suit which was in perfect condition
Make sure you fully understand the return policy of any store.
I will never shop at express clothing again

by Melissa

Jul 11, 2022

A-List Member to Influencer

I was and A-List member for many years and purchased nothing but Express clothing for everything. Suits, Jeans, Dress Shirts, T-Shirts, Underwear, Socks, Ties, Watches, and Sunglasses. The designers for Express have really changed the styles that I cannot order anything but solid black t-shirts and underwear. Get back to what made Express the leader of professional clothing. -Andy

by Brown

Jul 08, 2022

Return policy from the "dark ages

Returning a blouse that did not fit as it should have was a major hassle and will deter me from shopping at Express.com again. The blouse was cut weird and was not flattering at all. It did not look like the picture when it went on. I spoke to customer service when I couldn't find the instructions to return it. The rep told me I could go to a store to return it to avoid having $7 deducted from the purchase price. I traveled to 2 stores for the return both turned me away saying I had to mail it back because the customer service rep I spoke to had already processed it for mail back return.

by Reginald163

Jul 03, 2022

Goodbye Express!

Bought a dress, substandard material, snagged on everything. No return or exchange, yes I got 1 wearing, however even with dry cleaning can't wear it again. I've shopped at express for years. Never again!

by Andrew A.

Jun 23, 2022

Never again

Used to order from them a bit but never again. Horrible experience. I felt scammed by my online order. I'm Canadian and bought a $800 dollar suit and they never even shipped it! Took forever to try and get a refund and then they didn't refund me the full amount. I was still paying $200 in shipping for something they never even shipped out! I contacted the delivery company with my tracking number and they never even received my package other than the info for delivery. Took like 4 times with customer service to finally get a full refund and now I still have to wait 2 week for that to process. So for a month they took $800 for no reason.

Express Q&A

Hi,just purchased 3 Cordless Mini Duster Pro - how do you attach the nozzles,they will not click into position therefore the items are uselessHELP

Answer This Question

I want to know when my product will be delivered. I ordered it on September 14. Order #162362

Answer This Question

How do I find out what was ordered on 4-22-17?

Answer This Question

I'm trying to find out what I ordered from you on 4-22-17. Is there a way to do this?

Answer This Question

I'm not a customer, and by the looks of your reviews, never will be. I am a small retailer in Victoria, BC who's had it up to here with your company. I have the extreme misfortune of having a similar toll free number. I usually get calls from your dissatisfied customers, but this year is really going well. Your phone system now directs calls to MY phone #. I believe I'll start a customer relations campaign on your behalf unless you do something about it STAT. I can easily pose as a Express sales person and infuriate your falling customer base to a new level. Shall we play?

Game on!

by Alexa774 - December 07, 2017

Answer This Question

256 Coupons Available

All Coupons

POPULAR STORES